If you had your Google Play Games account connected before, you should be able to restore your previous progress by loading your cloud save in the game’s settings.
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Please follow these steps:
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• To connect the game to Google Play Games, go to your player profile in the top left corner of the main menu.
• Tap on the 'Connect' button (located under the Facebook connect button) and choose the Google account you used previously with the game. After that the connect button should turn green.
• Load your cloud save, when prompted automatically. Please make sure you choose ‘Cloud’ and not ‘Local’.
• If you do not get the automatic prompt, go to the game's settings menu, tap on the 'Cloud Save' button and choose ‘Cloud’. Should you encounter any troubles or require additional assistance, don’t hesitate to contact us via the email option below and we will guide you through the process.

Don't worry, we can sort this out in no time. Just send us the purchase receipts you received from Google Play via the email support option below. The receipts contain the order ID starting with "GPA", which we need to identify your payments in our system. Please also include your Player ID, which you can find at the bottom of the game's settings menu. If you do not see a player ID there, let us know and we'll instruct you on how to set it up.

You can request a refund for your purchases by sending the purchase receipts you received from Google Play via the email support below. Please include the reason why you request a refund, and your Player ID, which you can find at the bottom of the game's settings menu. If you do not see a Player ID there, let us know and we'll instruct you on how to set it up. We need your Player ID in order to remove the purchased items from your player account, as that is a part of our refund process.

For iOS purchases, please request a refund through Apple. You can see how to request a refund for an App Store purchase here: https://support.apple.com/en-us/HT204084

The Player ID is located at the bottom right corner of the game’s settings menu. You can access it by tapping on the small green button with the white cogwheel symbol in the upper right corner of the main menu.

If you had your Google Play Games account connected before, you should be able to restore your previous progress by loading your cloud save in the game’s settings.
‍
Please follow these steps:

• To connect the game to Google Play Games, go to your player profile in the top left corner of the main menu.
• Tap on the 'Connect' button (located under the Facebook connect button) and choose the Google account you used previously with the game. After that the connect button should turn green.
• Load your cloud save, when prompted automatically. Please make sure you choose ‘Cloud’ and not ‘Local’.
• If you do not get the automatic prompt, go to the game's settings menu, tap on the 'Cloud Save' button and choose ‘Cloud’. Should you encounter any troubles or require additional assistance, don’t hesitate to contact us via the email option below and we will guide you through the process.

Playing on two different devices using the same account at the same time is not supported and we strongly recommend that you refrain from doing so. Playing with the same player account on two devices involves a high risk of corrupting or overwriting your save data. If that happens, the data is lost and we are unfortunately unable to retrieve it.

If you purchased a VIP subscription and it is not working, or it stopped working after some time, please send the purchase receipt you received from Google Play via the email support below. The receipts contain the order ID starting with "GPA", which we need to identify your payments in our system. Please also include your Player ID, which you can find at the bottom of the game's settings menu. If you do not see a player ID there, let us know and we'll instruct you on how to set it up.

It is not possible to play with (or against) friends or specific players, as the player matchings are made completely randomly.